Terms + conditions

Last updated 14th February 2021

This website is owned and operated by Quercy. These terms set forth the terms + conditions under which you may use our website and services as offered by us. This website offers visitors a selection of oak furniture to purchase or commission. In order to use our website and/or receive our services, you must be at least 18 years of age. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these terms. 

Products and product descriptions

  1. The products covered by these terms + conditions are those presented on the Quercy website, subject to availability.

  2. Quercy will use its best efforts to ensure that any photograph of any of the products presented on the website is as accurate as possible. Please note, however, that the representation of the products as produced by your computer screen may differ from the exact product.

  3. All products are displayed as accurately as possible on this website. However, due to each product being individually handmade and made from natural material, variations such as slight colour change may occur.


 
Prices and Payment Methods

  1. All prices on the website are in pounds sterling. The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

  2. We accept all major payment types including credit/debit cards. You have the option to select your preferred payment method at the checkout. All payments are securely processed by Wix Payments.

  3. When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.


Delivery Time and Methods
For our latest delivery times, methods and costs, please see our delivery + returns page.
 
Liability

  1. Quercy is not responsible for loss or damage that was not foreseeable, such as for damages resulting from your use of the Internet including the loss of data, any intrusion, virus, service disruption or other unintended issues.

  2. You have sole responsibility for determining the suitability of the products for the purposes for which you intend to use them.

  3. The products are supplied for domestic and private use only. Quercy shall not be liable for any losses relating to any business of yours, for example, lost revenue, income or profits, lost data or any interruption to your business.

  4. You must follow any instructions Quercy may give you in relation to the safe use of the products. Quercy will not be responsible for any damage to products which is caused by your failure to follow these instructions.

 
Warranty

  1. As a consumer you have certain legal rights, including legal rights relating to any products that are faulty or not as described. For further information about your legal rights, contact your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms + conditions will affect these legal rights.

  2. If you receive a product that is not of satisfactory quality, you can contact Quercy for a replacement or, where this is not possible, for a refund. Please see our delivery + returns page.

 
Your right to cancel the purchase

  1. As a consumer, you have the right to return the products purchased at www.quercy.co.uk, without any reason, within 14 days from the receipt of the products. 

  2. If the return of the products is not because of a product defect or an error committed by Quercy, you will have to pay the shipping charges for the return of the products.

  3. If you exercise this right to return the products, you will return the products ordered, in a state fit for their resale and in their original packaging. 

  4. Quercy will refund you within 30 days from the exercise of your right to cancel the purchase.

 
Returns + refunds

  1. We only accept returns if a product arrives faulty or damaged. Should a product be damaged while it is being shipped to you, Quercy will provide you with a full refund or exchange subject to receiving photo evidence within 48 hours of receipt of the product. Return postage will be either be arranged by us through a courier or refunded in the case of damaged, defective or incorrectly sent products. A refund will be issued through the original method of payment.

  2. Please retain your postal receipt until you are certain your parcel has been safely received by Quercy. We may need to see this if we fail to receive your package.

  3. We will do our best to process returns within 10 working days of receipt and a refund will be issued through the original method of payment.

 

Please contact us if you need to arrange a refund for a faulty or damaged item. We ask that you repack your item with care, using all of the original packaging.

 

We cannot be held responsible for items that are damaged due to the result of day-to-day use, or normal wear and tear. If a product has been damaged because it has not been cared for as per our guidelines and recommendations, we cannot accept responsibility for this, and we will not be able to issue a replacement or a refund.

 
Force Majeure
If Quercy is delayed or hindered in or prevented from performing any of its obligations under any order by reason of any event or circumstance beyond its reasonable control, Quercy will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.

Promotions

From time to time, we may offer various promotions. These apply strictly to Quercy customers and no cash alternative is available to and promotional savings or discounts. 

Where promotions are obtained through the entry of a promotional code, it is your responsibility to ensure that you meet the requirements (including but not limited to minimum spend and expiration dates/times) and that this code is accurately entered during the checkout process. Under no circumstances can promotional codes be applied retrospectively.

Only one promotional code can be used in each transaction.

Any improper use (fraudulent or otherwise) of the service and our website to gain through promotions may result in orders being cancelled without notice.
 
These promotion terms + conditions are supplementary to our main terms + conditions. Those terms + conditions continue to apply. We may change or withdraw promotions at any time.