Privacy policy

Last updated 28th November 2020


This privacy explains how we use your personal data. This privacy notice applies to all personal information processing activities carried out by Quercy. Quercy is the data controller in respect of personal information that we process in connection with our business.

What information do we collect?

We may collect the following kinds of information about you:

  • Personal details such as your name, address, email address and telephone number

  • Online profile and social media information and activity, based on your interaction with us and

  • Our website, including for example Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

  • Statistical data about your browsing actions and patterns – including the full URL clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page.



How we collect information

You may give us information about you through the following:

  • Filling in forms on our website

  • Corresponding with us by phone, email, social media or otherwise.


Why we collect this information

We collect this information to:

  • Contact you in response to your enquiry or purchase

  • Contact you in response you have made about a purchase with us.

You can request a copy of your data, or have it permanently deleted at any time by contacting


How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the platform, therefore they are our data processors. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.




Our website, like many others, uses third party cookies, helping us to improve the performance of our website and digital marketing, to provide you with a better user experience. 

These cookies monitor activity throughout our website using third-party providers – Google (Analytics). We track which sources are effective at helping visitors find our website and make contact with us, navigation journeys throughout, and pages visited. We may use IP addresses, geo-location data and caller telephone numbers.

What are cookies?

Cookies are small text files that are stored by the website browser (for example, Internet Explorer or Safari) on your computer or mobile device. They are widely used in order to make websites work, or work in a better, more efficient way. They can do this because websites use them to recognise you and remember important information that will make your use of a website more convenient. 

It's important to note that third-party services, such as Google Analytics, may have their own policies regarding how they collect and store information.
Our website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  

Sharing your information

Your information will not be sold, exchanged, transferred or given to any other company, other than for the purpose of payment and delivery of the purchased product requested by the customer. Third party processors, such as credit card companies and shipping companies may process your information but only to the extent that is needed to assist us in providing a service to you. This does not include where we are required by law to do so or our trusted third parties who assist us in operating our website, conducting our business, or servicing you.

How long will we keep your information? 

As per the GDPR (General Data Protection Regulation), we shall not keep your personal data for longer than is necessary for the purposes for which it is being processed.

Unless we contact you and obtain your consent for us to retain your personal data for a longer period, or you contact us to request deletion sooner, we will retain and delete your personal data as follows:


  • Your enquiry/personal data will be retained for 12 months following the date of our last contact or dealing with you, at the end of which period it will be deleted from our systems.


Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Your rights


You have a right to access the information that we hold about you and to receive a copy. You can make a request by emailing


You have a right to correct any information that you believe is inaccurate or incomplete. Please email to request a change in information.



You have a right to request that we delete your personal information, please email to request this.


If you have any concerns about how Quercy use your information, you can contact us via email at

You can also seek advice from The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, start a live chat or call their helpline on 0303 123 1113.